Customer Service

• Can I do drop shipping?

  Drop shipping is available in Softlens Queen, You can now send your products to your friends or loved one just by ticking the box which indicates to SHIP TO OTHER ADDRESS. Once you tick, click NEXT, you will proceed to the page where you need to fill up the recipient’s address.

• Do you guys provide customer support during weekends / holidays?

  Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

• How do I join your sponsorship program?

  Please refer to the page SPONSORSHIP.

• Softlens Queen is not responding to my message that left on the BOX of contact us, why?

  There are two possibilities: You have an invalid email address where we could not respond to you. Please allow us at least 2 to 3 business days to revert back to you if you post us long comments or feedback.

• Why I haven’t received a response from customer service yet?

  Please allow us at least 2 business days and please be note that we are not operating on weekend. All the emails on weekend will be replied on the next Monday.