Shipping
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We will send you a tracking number to your email when your package was shipped. You also can always log onto your Softlens Queen account and go to MY ACCOUNT and then go to VIEW PREVIOUS ORDERS. And you can check your ORDER STATUS right there. If you need further guidance on the order checking s...
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How much is the shipping cost?
Depending on where your package will be sent. Postage Will be displayed if you try to checkout on our website -
There are few steps to track your order 1. Check your ORDER STATUS first 2. Make sure the status is SHIPPED 3. Only when products are shipped, then you will be provided with TRACKING NUMBER. We will send a tracking number to your email after package was shipped. 4. Once you obtain your tracki...
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Is the custom tax included in the price?
No, customers are of the responsible party to pay for the custom tax if products are selected. For your information, not all the products will be levied by custom tax. Products levied by custom tax are randomly selected by the custom of respective country. -
It's been 15 days, I have not yet received anything from you?
Please be reminded that for Global Mail (standard shipping) users, the shipping days are between 20 to 30 business days, which means they are excluded of the Saturday and Sunday. Of course, please add another 3 days of processing on top of the shipping days in your calculation. In addition, you c... -
My tracking number does not exist in TRACKING PAGE or other POST agency website, why?
There are two possibilities on this case 1. Please allow two days for the POST agency to update all the parcels especially for Global Mail, where the traffic sometimes are congested due to heavy flow. Please come back and do the checking after 2 days 2. Either typos or errors might have occurre...