Welcome to Our Help Site

• Are your lenses safe to wear?
• Is it safe to receive a package from any area where COVID-19 has been reported?
• Why i only can choose EMS as shipping method?
• Will my order be delayed during Pandemic?

• Can I do drop shipping?
• Do you guys provide customer support during weekends / holidays?
• How do I join your sponsorship program?
• Softlens Queen is not responding to my message that left on the BOX of contact us, why?
• Why I haven’t received a response from customer service yet?

• How long my order will be processed?
• I have duplicate order. One is paid and the other is unpaid (or status shows as 'new'). How to cancel the unpaid order?

• How can I pay for my order?
• If my previous order is unsuccessful, can I proceed to make a payment again or should I make a new order?
• Why wasn't my transaction completed?

• Can astigmatism use normal lenses?
• Can I get different diameter from what is stated in the website?
• Do you have (+) plus prescription for farsighted?
• Do you have toric lenses for astigmatism prescription?
• How should I know the product you sell is authentic?
• I have just received my lenses, but I noticed that the color is not the same as what I have been purchase before. What makes the lens color become darker or lighter than before?
• Is the product price for one pair or for one lens?

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• My products defect, what should I do?

• Has my order been shipped?
• How much is the shipping cost?
• How to track my order?
• Is the custom tax included in the price?
• It's been 15 days, I have not yet received anything from you?
• My tracking number does not exist in TRACKING PAGE or other POST agency website, why?